Mô tả công việc
Giới thiệu về công ty
Main Purpose:The Digital Tech Support role provides technical assistance and support to end-users experiencing digital-related (Website and omnichannel Platform) issues or challenges.
Trách nhiệm công việc
- Execute the Digital (Website and omnichannel Platform) management, publishing, updating, and localizing web content and supporting various content management systems (CMS):
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- Create landing pages/forms/minigames/banners... and manage digital products based on client requests.
- Be a master of the Digital Platform in Sales Order Process Management, UX/UI Management, and User Management...
- Monitor and build maintenance tools for the Digital Platform to operate stably
- User Support: Provide timely and effective support to end-users via various channels (phone, email, chat, or in-person) to resolve technical issues related to the digital platform operations, including UX/UI; Sales Order processes …
- Training and Guidance: Assist users in understanding and utilizing digital tools and systems by providing training and clear instructions.
- Collaboration: Collaborate with cross-functional teams, the IT departments, and the Agency to resolve complex technical issues and improve the digital user experience.
- Feedback and Improvement: Collect user feedback on digital platforms and report common issues to the IT team for process improvement.
- Other related tasks by the Line Manager
Kỹ năng & Chuyên môn
Education:
- A bachelor's degree in computer science, information technology, or a related field is preferred
Experience:
- 2+ years of experience in Digital Platform (Website and omnichannel) Management, working closely with business functions.
- Proven experience in providing technical support or help desk services.
- Tech savvy, eager to learn, set up, and configure systems and platforms.
- Having knowledge about and/or experience in various CMS and CRM platforms is preferred
- Experience in coding, basic HTML, and CSS is a plus
Work related skills:
- Experience in retail is highly desirable but optional.
- A team player and an independent worker
- Strong strategic thinking with agility and a growth mindset.
- Ability to communicate with non-technical/ technical peers.
Soft skills:
- Attention to detail.
- Critical thinking.
- Can-do attitude.
- Decent communication skills.
Phúc lợi dành cho bạn
- Health care and dental insurance.
- Phone and gas allowance.
- 12 paid-leave days a year.
- Good discounts at Highlands Shops and Pho24 shops, with additional ALDO product promotions.
- Prime location in Sala.
- Sponsored events (Women’s Day, Men’s Day, Halloween party, Christmas party, Year-end party, and more).
- Mon - Fri (8:30 - 17:30)
Công ty
Việt Thái International
Ngành nghề
Thương mại điện tử/ Bán lẻ
Quy mô công ty
100-499
Quốc tịch công ty
Vietnam